1 of 5 images
PetSafe SmartDoor Connected Pet Door User Reviews
SmartDoor™ Never Rust Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smart Device, Smartphone Controlled, Customize Schedule, Multiple Pets, Medium Pet Door – Medium
Key Insight
The door''s WiFi connectivity relies solely on 2.4GHz networks and frequently fails, requiring owners to leave it permanently unlocked and defeating the security purpose entirely.
What Real Users Say
Based on 19 Reddit discussions + 268 Amazon reviewsUsers consistently struggle with this expensive smart pet door''s core functionality, reporting constant WiFi disconnection problems and unreliable microchip recognition that leaves pets stranded outside. While the concept of app-controlled pet access appeals to many, the execution falls short with poor build quality and frustrating technical issues that negate the convenience factor.
👍 What Users Love
- ✓WiFi remote control works when connected properly
- ✓Selective pet access prevents unwanted animals
- ✓Scheduling features for timed access control
- ✓Professional installation creates secure door seal
- ✓App interface is user-friendly when functioning
- ✓Heavier door flap provides better security closure
👎 Common Complaints
- ✗Frequent WiFi disconnection requires constant troubleshooting
- ✗Microchip detection extremely unreliable and inconsistent
- ✗Door randomly locks trapping pets outside
- ✗Poor insulation allows significant air leakage
- ✗Customer service responses inadequate for price point
Key Features
- •Mobile app lets you lock or unlock the door from anywhere
- •Reads your pet's existing microchip for automatic entry
- •Set daily schedules for when pets can go in and out
- •Prevents neighborhood animals from entering your home
- •Battery backup keeps working during power outages
- •Weatherproof design suitable for exterior door installation
Similar but Better
Higher-rated alternatives in a similar price range
Ready to Buy?
Get the best price on Amazon
Check Price on AmazonAs an Amazon Associate, we earn from qualifying purchases.